How to choose the best removal company for your move

We know that choosing a removal company can be an intimidating experience. You're confronted with an array of choices, and not always a heck of a lot of information about the companies who perform the removals. We've gathered together some information for you to help make the right choice for your individual moving needs.

It is the unfortunate reality that there are removal companies who will just take your money and either disappear before moving day, demand more money for the removal before your goods are unloaded, or worse. Every so often, stories pop up in the news about some of the more serious incidents, but many more go under the radar.

We don't like to see anyone taken in by cowboy removal companies or bedroom brokers (people who operate a removals brokerage/price comparison site from their back bedroom, frequently passing on the leads they generate to cowboy companies or not at all), so follow our tips to ensure your next home move goes smoothly.

We hope our tips will help you select the best removal company for your move, even if you don't chose Britannia Bradshaw.

How to Choose a Removal Company Britannia Bradshaws

Does their website list their name, street address & landline telephone number?

This is probably the most important thing you'll find on a removal company website. If a removal company uses a generic name, appears to have a home address as their business address or doesn't specify where their business activity is physically located, list a only a mobile number or a region-generic 0800, 0845, etc number may have something to hide. If this information isn't available on their website, be sure to not only ask for the details if you contact them, but make sure to get it in writing before you proceed.

Can you tell who they are?

Does their website have photos of their trucks, staff, or facility? If they only use generic graphics or stock photos, they may be completely legitimate - or they could be trying to pull the wool over the public's eyes. Try and find out more before you proceed with your quote.

Can you visit their office and warehouse in person? If you're not able to visit the warehouse and/or office in person, can you find them on Google Street View? (note: some industrial estates and private roads are not on Google Street View).

How to Choose a Removal Company Britannia Bradshaws

Call Us:  Leicester:  0116 289 9011  Nottingham:  0115 965 6555  or  Derby & Burton:  01283 243001Get a Quote

How to Choose a Removal Company Britannia Bradshaws

Are they a member of a professional removals trade organisation?

Look for and verify memberships in trade organisations such as the British Association of Removers (BAR) - or another removals trade organisation - to ensure the removal company you choose is indeed a member.

In the unlikely event that something goes wrong on moving day, you'll have someone to turn to if your removal company is a member. Members need to adhere to strict membership criteria, ensuring that your removal company is professional and capable of handling the job. The BAR also offers pre-payment protection and a free conciliation service, and is approved and monitored by Trading Standards.

What about insurance?

When you talk with a removal company you're evaluating for your move, be sure to ask about insurance options. Things usually don't go wrong when you use a professional, but accidents can unfortunately happen. There's also insurance available for delayed or cancelled moves, which can save you money if your move is delayed or cancelled for any reason, including receiving your keys late in the day.

How much are you moving?

A student moving a few items will have very different needs (and most likely budget) to a family moving a large five bedroom house. Every move is different, and make sure the company you're choosing has the experience, vehicles and staff to perform your removal effectively.

Call Us:  Leicester:  0116 289 9011  Nottingham:  0115 965 6555  or  Derby & Burton:  01283 243001Get a Quote

How to Choose a Removal Company Britannia Bradshaws

Will a surveyor come to your home?

In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, such as FaceTime or WhatsApp.

Although estimates for small moves can be given over the telephone, it is often helpful to have a professional surveyor come to your home and give you a full estimate and discuss your options, such as packing services, storage and insurance. This is because the survey may notice that you've got a very tight staircase, or another issue which may make your removal slightly more challenging than others, in addition to being able to accurately determine how much is being moved and selecting the right size vehicle for the move.

How to Choose a Removal Company Britannia Bradshaws

Call Us:  Leicester:  0116 289 9011  Nottingham:  0115 965 6555  or  Derby & Burton:  01283 243001Call Me Back

How to Choose a Removal Company Britannia Bradshaws

Price isn't everything

As tempting as it is, don't jump for the company with the lowest price - frequently it isn't worth the savings you might make. Instead of looking for the cheapest, look for value for money.

Keep in mind that not all quotes are created equal - some include things that others exclude. Make sure you're comparing like for like before you make your decision.

Peak times cost more

Certain seasons and days of the week (Thursday, Friday, Saturday and Sunday) are popular for people to moving home, and slots on these days usually booked quickly. If you can move mid-week or be flexible with your dates and/or times, you may possibly be offered a better price.

With this information, hopefully you are able to find a reputable, reliable removal company for your next house move.

Meet our movers

Call Us:  Leicester:  0116 289 9011  Nottingham:  0115 965 6555  or  Derby & Burton:  01283 243001Let Us Call You Back

Removal quote appointment booking service

Bradshaw Moving Services can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 0116 289 9011 (Leicester), 0115 965 6555 (Nottingham), or 01283 243001 (Derby & Burton) and speak with one of our removals specialists.

How are our appointments carried out

In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.

See what our customers think of us...

We appreciated their cheerfulness and co operative attitude as well as doing the job well.

Why did you choose to get a quote from us and where did you get our contact details?
You were local, did a flyer, looked professional, supported breast cancer charity

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Good service. Description and discussion of packing and how job would be done

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
We appreciated their cheerfulness and co operative attitude as well as doing the job well.

How would you rate our communication?
9/10

How can we improve our service?
Yours were the only emails that kept going to spam bin. Not sure why. When different members of the team emailed it was slightly different address again so back to spam? Pre move text 2 days before would reassure mover that things were still on target.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Super lady in office on the phone. Everyone very friendly on top of efficient service.

Margaret Skinner

For me they made it hassle free

Why did you choose to get a quote from us and where did you get our contact details?
Recommended by estate agents

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Definitely because of the friendly, helpful and professional people involved.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Tommy, Marcus and Mac were great, friendly and cracked on with the job in a professional and practical way. For me they made it hassle free. Also must mention the other lads who came along and help unload. They too were great, sorry didn’t get their names, but thanks to all of them. Altogether a lovely bunch of lads and an asset to the company.

How would you rate our communication?
10/10

How can we improve our service?
For me service was brilliant

How likely are you to recommend us to your friends / family?
10/1

0s there anything else you would like to tell us about your move?
Thanks to Lynn and Pam for their admin skills, and always being helpful and friendly.

Jo Stain

Good communication and very helpful

Why did you choose to get a quote from us and where did you get our contact details?
From friends recommendations

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Good communication and very helpful

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very polite and professional

How would you rate our communication?
10/10

How can we improve our service?
Keep doing what you’re doing now

How likely are you to recommend us to your friends / family?
10/10

David Pomroy

Nothing broken, courteous and attentive.

Email to Lynn

I tried to give feedback about your removal men online but found the site difficult to navigate.

However, I would like to say that Nick and Craig were excellent. They are a credit to you. Nothing broken, courteous and attentive.

Thanks for your help and I will recommend Britannia Bradshaw.

Best regards 

Alec Luhaste

UK Quote

Complete the form below to get your UK Removals quotation

Date Details

Moving Details

Contact Details

European Removals Quote Request

Complete the form below to get your European Removals quotation

Date Details

Moving Details

Contact Details

International Removals Quote Request

Complete the form below to get your International Removals quotation

Date Details

Moving Details

Contact Details

Call Me Back

Complete the form below and we'll call you back to discuss your requirements

Your Details

Self Storage

Complete the form below to get your Self Storage quotation

Storage Details

Additional Information

Contact Details

UK Price Guide

Complete the form below to get a Price Guide sent to you

Please note: Our Price Guide tool is intended for moves within the UK Mainland only. If you're moving to or from the UK mainland please speak to one of our friendly team who will be able to provide you with a bespoke quote.

Moving From

Moving To

Moving Details

Your Details

Please note: Our Price Guide tool is intended for moves within the UK Mainland only.

Call Us:  Leicester:  0116 289 9011  Nottingham:  0115 965 6555  or  Derby & Burton:  01283 243001Let Us Call You Back

© Bradshaw Moving Services 2024. Registered in England 10144531 Bradshaw Moving Services is a trading name of Bradshaws of Leicester Limited An indicoll website
Privacy PolicyCookie PolicyDisclaimerAccessibility