Customer Reviews

First class service

Why did you choose to get a quote from us and where did you get our contact details?
Recommendation

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Confidence in the discussion with the office.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They treated me with total dignity and respect throughout the move, with compassion and kindness, even when the completion was delayed by 2 hours!, efficient and multiple teams came to do the final unload which was so kind.

How would you rate our communication?
10/10

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
First class service 

Our move across 2 days and 180 miles was seamless.

Why did you choose to get a quote from us and where did you get our contact details?
Honestly cannot remember

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Mark listened to us and quoted accordingly

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The 4 guys were all excellent

How would you rate our communication?
9/10

How can we improve our service?
You are doing fine as you are.

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
The highest praise I can give the removal team is that our move across 2 days and 180 miles was seamless. The guys were excellent.

Excellent team who took the strain out of a stressful day

Why did you choose to get a quote from us and where did you get our contact details?
You were local to me and I also received a card through my door, which was very useful to have. I checked your reviews and they were positive.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Positive reviews and you were available on the date I required, even at short notice.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Josh, Kemp and Marcus arrived early, which is always a positive.  They were all very pleasant, hard working and professional.  Nothing was too much trouble. Well presented in the Britannia Bradshaw uniform. Excellent team who took the strain out of a stressful day.  I've never used professional removals before and it was great just to sit back, safe in the knowledge that the team were doing a excellent job.

How would you rate our communication?
10/10

How can we improve our service?
I can't think of anything.

How likely are you to recommend us to your friends / family?
10/10

Took every care possible with our belongings

Why did you choose to get a quote from us and where did you get our contact details?
Word of mouth - referral

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Referred to you. Advised your moving staff were very good.

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
Kemp, Jamie and Aaron worked as a team. Took every care possible with our belongings. They all followed our request on specific items of value. Very happy individuals and worked very hard to make our move an easy process. We were pleased that we pushed our solicitor / estate agent which resulted in the release of the keys just before 11am.
Please pass on our thanks all three, plus they late helpers Tommy and Jake on the 25th. We would not hesitate in recommending this team in the future to friends and family. EXCELLENT JOB!

How would you rate our communication?
9/10

How can we improve our service?
It was all good from Trevor's visit to finishing the move.

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
No

A fantastic job getting us all packed in a day and unpacked in just a few hours

Why did you choose to get a quote from us and where did you get our contact details?
Recommended by employer

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Relocation expenses covered by new employer

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Tommy, Jake, Kemp, and Marcus did a fantastic job getting us all packed in a day and unpacked in just a few hours.

How would you rate our communication?
10/10

How can we improve our service?
Continue what you are doing!

How likely are you to recommend us to your friends / family?
10/10

Quite simply outstanding!

Why did you choose to get a quote from us and where did you get our contact details?
Friends' recommendation

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
High level of expertise and professionalism at both survey stage and subsequent requests for revised quotes for moving alternatives

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Quite simply outstanding! Josh, Kemp, Marcus and Luke were fantastic, very careful and attentive to our needs, highly efficient and very friendly - thanks guys!

How would you rate our communication?
10/10

How can we improve our service?
As far as we are concerned, everything was just exactly perfect

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
Many thanks to the entire team - Trevor and Mark for their expertise and flexibility, Pam and Lynn for tremendous support and, of course, the removal squad

Aaron, John and Luke were very helpful

Why did you choose to get a quote from us and where did you get our contact details?
Recommended

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Positive approach and reassurance

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Aaron, John and Luke were very helpful. Good communication and attitude.

How would you rate our communication?
10/10

How can we improve our service?
Just keep doing the same thing

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Your staff have been wonderful from start to finish, and dealt with any issues that arose.

They treated our possessions with utmost care

Why did you choose to get a quote from us and where did you get our contact details?
Flyer posted through our door and high score / positive Google reviews. Also you offered a full pack and move service.

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Pam from your Leicester team was extremely helpful and even though it was short notice she managed to fit us in through a cancellation, and quickly produced a full pack quote.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Our team were Kemp, Josh and Marcus for a full pack service and all 3 of them were fantastic. They were really polite and respectful towards us, checking in regularly and making sure they knew exactly what they needed to do. They treated our possessions with utmost care, and our items were packed quickly and efficiently. They made sure that everything was labelled properly and were very careful when moving items, especially big / fragile things. They all worked extremely hard and overall we were thoroughly impressed.

How would you rate our communication?
8/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
10/10

I didn't get other quotes after our phone conversation

Why did you choose to get a quote from us and where did you get our contact details?
I had your card (through the door?) / you moved us to France many years ago

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Big effort you made to find us an appropriate date and I didn't get other quotes after our phone conversation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Easy going  / efficient / friendly / obliging / nice people  ... a pleasure to meet them all

How would you rate our communication?
10/10

How can we improve our service?
I wouldn't know how to answer this

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It took the sting out of the anxiety involved ... especially after the calls you made on my behalf from Leicester to Stafford which resulted In getting a cancelled booking, allowing me to move before the big stamp duty deadline which the rest of my chain were trying to beat. As the truck pulled into the drive of my daughter's house, the phone rang to confirm the exchange of contracts on the house ... tight timing!

All three removals people were excellent

Why did you choose to get a quote from us and where did you get our contact details?
I chose to get a quote from Britannia Bradshaw due to the customer service from Pam Morris who tried to assist me even though you were fully booked at the time and then kindly called me back  when a cancellation slot opened up. I got your contact details from your website

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Britannia are a quality company so I knew the move was being coordinated by a trusted company.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All three removals people were excellent they were very courteous and made the whole experience very stress free. Nothing was too much trouble for them

How would you rate our communication?
10/10

How can we improve our service?
My experience of your service could not be improved as it was first class.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Not really