Customer Reviews

The guys were friendly & efficient

Why did you choose to get a quote from us and where did you get our contact details?
Used before

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Efficient & reliable

How did our price compare with other quotes you may have received?
Didn’t obtain any other quotes

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The guys were friendly & efficient

How would you rate our communication?
10/10

How can we improve our service?
You can’t

How likely are you to recommend us to your friends / family?
10/10

The team made it as smooth and easy as possible

Why did you choose to get a quote from us and where did you get our contact details?
Online search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Because of the well thought out arrangements for a sensitive move by Pam Morris and the flexibility of offering different quotes.

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
They were very professional and expert in the move. Quick, thorough and efficient.

How would you rate our communication?
10/10

How can we improve our service?
Can’t think of anything

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We’re very happy with the move from getting in touch, getting a few different quotes and getting moved in. It was a thoughtful arrangement and a professional move. We were dreading the move from a house we’d been in for 50 years but the team made it as smooth and easy as possible. Many thanks

They were very efficient at everything

Why did you choose to get a quote from us and where did you get our contact details?
You’re accredited and details from your website

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Best quote and you’re accredited

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Tommy, Kemp and Jake were excellent. They were very efficient at everything, I was shocked at how quick everything was done

How would you rate our communication?
10/10

How can we improve our service?
No improvement needed

How likely are you to recommend us to your friends / family?
10/10

They were efficient, polite and did a great job.

Why did you choose to get a quote from us and where did you get our contact details?
My partner received a quote for his move and was pleased with the service you gave.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Because of your excellent service.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were efficient, polite and did a great job.

How would you rate our communication?
10/10

How can we improve our service?
I have nothing to recommend.

How likely are you to recommend us to your friends / family?
10/10

The quotation process was the best

Why did you choose to get a quote from us and where did you get our contact details?
I got the contact details online & chose you because of your well established reputation

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
The quotation process was the best & I felt comfortable entrusting you with the storage/move of my things .Very good value considering the high level of service provided

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They did a fantastic job & worked extremely hard to move two houses worth of belongings into one house in just one day.

How would you rate our communication?
10/10

How can we improve our service?
I can’t think of anything that could’ve been improved

How likely are you to recommend us to your friends / family?
10/10

Business like, friendly, courteous, amenable, very helpful

Why did you choose to get a quote from us and where did you get our contact details?
Chose Britannia from the internet choices of 'Removals with large lorries'

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Business like, friendly, courteous, amenable, very helpful. The quote was not the cheapest, we were very impressed with the way Trevor your assessor introduced himself and explained how Bradshaw/Britannia worked. He then walked around the property accumulating the cubic area per room, shed and garden very methodical, then spoke to us how he envisaged the move should happen. A very good start.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Everything from start = Assessor to the hardworking lads Chris Luke Craig and Aaron, Mark and office team. Excellent

How would you rate our communication?
10/10

How can we improve our service?
Keep the same standard Excellent

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Lionel and I thank Chris, Luke, Craig and Aaron very much for their considerate, efficient, Happy teamwork.
 

First class service

Why did you choose to get a quote from us and where did you get our contact details?
Recommendation

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Confidence in the discussion with the office.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They treated me with total dignity and respect throughout the move, with compassion and kindness, even when the completion was delayed by 2 hours!, efficient and multiple teams came to do the final unload which was so kind.

How would you rate our communication?
10/10

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
First class service 

Our move across 2 days and 180 miles was seamless.

Why did you choose to get a quote from us and where did you get our contact details?
Honestly cannot remember

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Mark listened to us and quoted accordingly

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The 4 guys were all excellent

How would you rate our communication?
9/10

How can we improve our service?
You are doing fine as you are.

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
The highest praise I can give the removal team is that our move across 2 days and 180 miles was seamless. The guys were excellent.

Excellent team who took the strain out of a stressful day

Why did you choose to get a quote from us and where did you get our contact details?
You were local to me and I also received a card through my door, which was very useful to have. I checked your reviews and they were positive.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Positive reviews and you were available on the date I required, even at short notice.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Josh, Kemp and Marcus arrived early, which is always a positive.  They were all very pleasant, hard working and professional.  Nothing was too much trouble. Well presented in the Britannia Bradshaw uniform. Excellent team who took the strain out of a stressful day.  I've never used professional removals before and it was great just to sit back, safe in the knowledge that the team were doing a excellent job.

How would you rate our communication?
10/10

How can we improve our service?
I can't think of anything.

How likely are you to recommend us to your friends / family?
10/10

Took every care possible with our belongings

Why did you choose to get a quote from us and where did you get our contact details?
Word of mouth - referral

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Referred to you. Advised your moving staff were very good.

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
Kemp, Jamie and Aaron worked as a team. Took every care possible with our belongings. They all followed our request on specific items of value. Very happy individuals and worked very hard to make our move an easy process. We were pleased that we pushed our solicitor / estate agent which resulted in the release of the keys just before 11am.
Please pass on our thanks all three, plus they late helpers Tommy and Jake on the 25th. We would not hesitate in recommending this team in the future to friends and family. EXCELLENT JOB!

How would you rate our communication?
9/10

How can we improve our service?
It was all good from Trevor's visit to finishing the move.

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
No