Customer Reviews

Thank you all for making this experience as pain free as possible

Really helpful, cheerful and friendly. Very friendly informative staff. Everyone I dealt with was wonderful can’t thank you all for making this experience as pain free as possible.

Why did you use us? A comparison site

A good crew

A good crew. 3 cupboards in the kitchen were missed but we found that and did them after they had left. It was very good and the Boss came around shortly afterwards on his way home.

Why did you use us? The Boss sold it to me

Super delighted with the service received

I just wanted to express my thanks to yourself, Nick and all your team for doing a fantastic job last week
You have an amazing polite team and I’m super delighted with the service received.  
Whilst all staff were polite………I would like to single out Nicks son (Josh) for being extra super polite.

I would like to wish him well again on his college studies.

Very thorough and competitive

They were absolutely amazing throughout. Very prompt and courteous.

Why did you use us? The survey to provide the quote was very thorough and competitive and allowed enough days to do all the packing properly. 

Punctual, polite, efficient and careful with our furniture

Excellent in every way. Nick, Brandon, Ben and John all just superb. Punctual, polite, efficient and careful with our
furniture. Overall excellent service. I will insist my brother use your company when he moves next year.

I’ve moved many times. This occasion was faultless.

Why did you use us? Excellent WhatsApp estimate. Pam was incredibly kind, patient, and professional. Fast quotation. Superb in every way.

You may remember your company moved my furniture and belongings from Leicestershire to Charsfield in Suffolk
a few weeks ago.

From the initial contact, to the guys driving away from Charsfield, I was most impressed with the entire process. Pam was very professional when providing a super-fast quote but also took time to chat and that’s a rare thing in these days. She gave me great confidence that your company would be able to provide a reliable service. I had received a couple of other quotes, but decided to use your company despite your quote being a few hundred pounds above the lowest quote I had received. As I mentioned to Pam (many times) we have moved a great deal over the last few years and have had variable experiences...some good some, not so good.

I cannot stress just how pleased we were with your company’s performance. I’m always slightly concerned I will be able to vacate the property in good time, and not delay the people moving in. Nick, Brandon, Ben and John all worked incredibly fast and I was impressed by how little time it took them to load my furniture etc in Countesthorpe.

On arriving in Charsfield I explained the staircase was very small and was almost a spiral in shape. The cottage is very old with narrow door openings. This didn’t deter your guys (no moaning/sighing at all!)...they even managed to get a (substantial) double mattress up the stairs. The old owners couldn’t believe this as their removal company couldn’t manage this. This saved us a significant amount of money as we assumed we would have to buy a, rolled up/boxed, mattress.

I wanted to write to thank everyone and wish you well. Please thank Nick, Brandon, Ben and John for us. They are a credit to your company. I was also very impressed there was always someone available to answer your phone and respond to emails quickly. Just excellent. Very best wishes, take good.

They were absolutely amazing throughout

They were absolutely amazing throughout. Used before for my house move and this move was for my mum so I knew I could trust them.

Flexibility around the short notice of exchanging contracts

I just wanted to send you a message to say thank you to you and your teams for helping us move last week.
From your flexibility around the short notice of exchanging contracts to the week of removals the whole service has
been extremely positive, with nothing too much trouble and I can only thank you for that.
In addition I wanted to highlight that the teams that came to do the move, from the packers on Monday and
Tuesday through to the guys who did the move over the rest of the week, I cannot fault any of them. They worked
hard, they were efficient, nothing was too much trouble, they were helpful, polite, courteous and respectful
throughout the whole week. They were a credit to you and I have nothing but good words to speak about all of them
and I think you should be proud of your teams.
I will have absolutely no misgivings in recommending you to anyone I know who is moving house in the future.
Once again many thanks.
Jim Carpenter

Respectful of our property and decisions throughout the move

Your crew were amazing, they were very polite and professional. You could tell they were experienced and were
respectful of our property and decisions throughout the move.

From the beginning you looked and sound very professional. For a company that takes care of you right from the
first step then that swayed the decision for me. Along with a competitive price then I was more than happy.

Pam and her team were really helpful and helped guide me through the booking process. They were really
professional and took the stress out of the process.

Made our move easier than expected

Great lads, very courteous and helpful. Certainly made our move easier than expected. Only a few days notice due to delays in the chain. Very understanding of our situation and were very patient with us
whilst we sorted out the problems.

Why did you use us? Recommended
Do you have any additional comments or concerns regarding any portion of the service you received?

10/10 service throughout

10/10 service throughout. A credit to the company. Initial enquiry was polite, quick to arrange appointment and clarity on what the appointment would do.

Why did you use us? The people - Trevor and Mark and your flexibility and clear experience