Would recommend and would definitely use again
Very prompt, helpful. Organised to send someone out to quote within an hour or two of my online enquiry. We did expect the removal men to be turning up for 8:30 but didn't turn up until an hour later as they had difficulty finding our address. This wasn't a problem in the grand scheme of the day but it would have been helpful to know sooner that they were experiencing problems as even started to worry the move hadn't been scheduled in.
Possibly [you could improve by] having a list or helpful guide as to what is expected of us (the customer) whilst the team are working. I was worried I was getting in the way or not making enough drinks! Maybe a little leaflet explaining it's okay to help if you wish or do nothing but watch, take a seat and make tea (and provide biscuits and cake!) Maybe a phone call 24-48 hours before the moving date to double check the booking. We were a bit unsure as to whether they were coming (due to being late) so having this arranged phone call would have calmed us knowing it was 100% booked in. Once we had paid for the service, the wait in between moving was a very quiet one in regards to updates or communication from Britannia. It was only a week's wait, but moving can be a nervous time for anyone with everything to remember and schedule. I think this would have helped reassure me in this particular incident. Otherwise, very happy with the service provided by Britannia.
Would recommend and would definitely use again.Charlee Blor
28th October 2016
Removal quote appointment booking service
Bradshaw Moving Services can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 0116 289 9011 (Leicester), 0115 965 6555 (Nottingham), or 01283 243001 (Derby & Burton) and speak with one of our removals specialists.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.
See what our customers think of us...
Skilled in how they approached the task
I know that it has been a few weeks since our house move, but I feel compelled to write to say how pleased we were with how the move went. Chris and Craig were a great team. They worked so hard, were efficient and skilled in how they approached the task and were polite, calm, courteous and helpful at all times. They took pride in their work and demonstrated commitment and customer focus. If I require the services of removers again I will have no hesitation in asking for Chris and Craig.Carys AleyLeicester
Very helpful and very polite
Excellent guys, very helpful and very polite. I used the company really from the initial conversation I had with Pam. She was so helpful and nice.Jo MclardyLeicester
The professionalism was across the board
Very professional both on collection to take into storage and on delivery. I used them for the removal because I used Britannia when in RAF and also due to the price. The professionalism was across the board from office ladies to home visit to collection and delivery as stress free as it could have been many thanks once again.John TurnerLeicester
Took care of our belongings
Great guys who worked hard and took care of our belongings. Used this company before. Regarding the initial enquiry, Lynn was excellent.Donna Greenhalgh
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