Service was brilliant

I didn't get other quotes after our phone conversation

Why did you choose to get a quote from us and where did you get our contact details?
I had your card (through the door?) / you moved us to France many years ago

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Big effort you made to find us an appropriate date and I didn't get other quotes after our phone conversation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Easy going  / efficient / friendly / obliging / nice people  ... a pleasure to meet them all

How would you rate our communication?
10/10

How can we improve our service?
I wouldn't know how to answer this

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It took the sting out of the anxiety involved ... especially after the calls you made on my behalf from Leicester to Stafford which resulted In getting a cancelled booking, allowing me to move before the big stamp duty deadline which the rest of my chain were trying to beat. As the truck pulled into the drive of my daughter's house, the phone rang to confirm the exchange of contracts on the house ... tight timing!

They treated our possessions with utmost care

Why did you choose to get a quote from us and where did you get our contact details?
Flyer posted through our door and high score / positive Google reviews. Also you offered a full pack and move service.

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Pam from your Leicester team was extremely helpful and even though it was short notice she managed to fit us in through a cancellation, and quickly produced a full pack quote.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Our team were Kemp, Josh and Marcus for a full pack service and all 3 of them were fantastic. They were really polite and respectful towards us, checking in regularly and making sure they knew exactly what they needed to do. They treated our possessions with utmost care, and our items were packed quickly and efficiently. They made sure that everything was labelled properly and were very careful when moving items, especially big / fragile things. They all worked extremely hard and overall we were thoroughly impressed.

How would you rate our communication?
8/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
10/10