Customer Review
On the whole we were very satisfied
Neil was excellent and had worked hard the day prior to our removal date packing most of the house on his own (he came on his own as there was confusion as to whether we had wanted the complete packing service, which we did, and had explained this to Mark?). Mark and Neil were extremely friendly/smiley and professional even though there seemed to be a communication error with the booking/crew as I understand now that normally two crew members come and pack the day before. Neil allowed my little boy to name some of the boxes with his toys in which really helped him to have a smooth transition to his new home, thank you. On the day of the move the other two crew members got on with the job really well, however, they seemed a little grumpy and like it was more of a chore. They didn't match Mark and Neil's friendly and personable attitude that we had experienced before. This is just a minor point and on the whole we were very satisfied with the move experience.
Amy Ridley
House Removal
16th September 2016
8.8/10 Stars
Removal quote appointment booking service
Bradshaw Moving Services can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 0116 289 9011 (Leicester), 0115 965 6555 (Nottingham), or 01283 243001 (Derby & Burton) and speak with one of our removals specialists.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.
See what our customers think of us...
I didn't get other quotes after our phone conversation
Why did you choose to get a quote from us and where did you get our contact details?
I had your card (through the door?) / you moved us to France many years ago
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Big effort you made to find us an appropriate date and I didn't get other quotes after our phone conversation
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Easy going / efficient / friendly / obliging / nice people ... a pleasure to meet them all
How would you rate our communication?
10/10
How can we improve our service?
I wouldn't know how to answer this
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
It took the sting out of the anxiety involved ... especially after the calls you made on my behalf from Leicester to Stafford which resulted In getting a cancelled booking, allowing me to move before the big stamp duty deadline which the rest of my chain were trying to beat. As the truck pulled into the drive of my daughter's house, the phone rang to confirm the exchange of contracts on the house ... tight timing!
All three removals people were excellent
Why did you choose to get a quote from us and where did you get our contact details?
I chose to get a quote from Britannia Bradshaw due to the customer service from Pam Morris who tried to assist me even though you were fully booked at the time and then kindly called me back when a cancellation slot opened up. I got your contact details from your website
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Britannia are a quality company so I knew the move was being coordinated by a trusted company.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
All three removals people were excellent they were very courteous and made the whole experience very stress free. Nothing was too much trouble for them
How would you rate our communication?
10/10
How can we improve our service?
My experience of your service could not be improved as it was first class.
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Not really
Aaron, John and Luke were very helpful
Why did you choose to get a quote from us and where did you get our contact details?
Recommended
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Positive approach and reassurance
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Aaron, John and Luke were very helpful. Good communication and attitude.
How would you rate our communication?
10/10
How can we improve our service?
Just keep doing the same thing
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Your staff have been wonderful from start to finish, and dealt with any issues that arose.
Quite simply outstanding!
Why did you choose to get a quote from us and where did you get our contact details?
Friends' recommendation
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
High level of expertise and professionalism at both survey stage and subsequent requests for revised quotes for moving alternatives
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Quite simply outstanding! Josh, Kemp, Marcus and Luke were fantastic, very careful and attentive to our needs, highly efficient and very friendly - thanks guys!
How would you rate our communication?
10/10
How can we improve our service?
As far as we are concerned, everything was just exactly perfect
How likely are you to recommend us to your friends / family?
9/10
Is there anything else you would like to tell us about your move?
Many thanks to the entire team - Trevor and Mark for their expertise and flexibility, Pam and Lynn for tremendous support and, of course, the removal squad
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Please note: Our Price Guide tool is intended for moves within the UK Mainland only. If you're moving to or from the UK mainland please speak to one of our friendly team who will be able to provide you with a bespoke quote.
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