Customer Review
On the whole we were very satisfied
Neil was excellent and had worked hard the day prior to our removal date packing most of the house on his own (he came on his own as there was confusion as to whether we had wanted the complete packing service, which we did, and had explained this to Mark?). Mark and Neil were extremely friendly/smiley and professional even though there seemed to be a communication error with the booking/crew as I understand now that normally two crew members come and pack the day before. Neil allowed my little boy to name some of the boxes with his toys in which really helped him to have a smooth transition to his new home, thank you. On the day of the move the other two crew members got on with the job really well, however, they seemed a little grumpy and like it was more of a chore. They didn't match Mark and Neil's friendly and personable attitude that we had experienced before. This is just a minor point and on the whole we were very satisfied with the move experience.
Amy Ridley
House Removal
16th September 2016
8.8/10 Stars
Removal quote appointment booking service
Bradshaw Moving Services can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 0116 289 9011 (Leicester), 0115 965 6555 (Nottingham), or 01283 243001 (Derby & Burton) and speak with one of our removals specialists.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.
See what our customers think of us...
All three removals people were excellent
Why did you choose to get a quote from us and where did you get our contact details?
I chose to get a quote from Britannia Bradshaw due to the customer service from Pam Morris who tried to assist me even though you were fully booked at the time and then kindly called me back when a cancellation slot opened up. I got your contact details from your website
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Britannia are a quality company so I knew the move was being coordinated by a trusted company.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
All three removals people were excellent they were very courteous and made the whole experience very stress free. Nothing was too much trouble for them
How would you rate our communication?
10/10
How can we improve our service?
My experience of your service could not be improved as it was first class.
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Not really
They treated our possessions with utmost care
Why did you choose to get a quote from us and where did you get our contact details?
Flyer posted through our door and high score / positive Google reviews. Also you offered a full pack and move service.
How would you rate the way we dealt with your initial enquiry?
8/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Pam from your Leicester team was extremely helpful and even though it was short notice she managed to fit us in through a cancellation, and quickly produced a full pack quote.
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Our team were Kemp, Josh and Marcus for a full pack service and all 3 of them were fantastic. They were really polite and respectful towards us, checking in regularly and making sure they knew exactly what they needed to do. They treated our possessions with utmost care, and our items were packed quickly and efficiently. They made sure that everything was labelled properly and were very careful when moving items, especially big / fragile things. They all worked extremely hard and overall we were thoroughly impressed.
How would you rate our communication?
8/10
How can we improve our service?
N/A
How likely are you to recommend us to your friends / family?
10/10
I didn't get other quotes after our phone conversation
Why did you choose to get a quote from us and where did you get our contact details?
I had your card (through the door?) / you moved us to France many years ago
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Big effort you made to find us an appropriate date and I didn't get other quotes after our phone conversation
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Easy going / efficient / friendly / obliging / nice people ... a pleasure to meet them all
How would you rate our communication?
10/10
How can we improve our service?
I wouldn't know how to answer this
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
It took the sting out of the anxiety involved ... especially after the calls you made on my behalf from Leicester to Stafford which resulted In getting a cancelled booking, allowing me to move before the big stamp duty deadline which the rest of my chain were trying to beat. As the truck pulled into the drive of my daughter's house, the phone rang to confirm the exchange of contracts on the house ... tight timing!
Our move across 2 days and 180 miles was seamless.
Why did you choose to get a quote from us and where did you get our contact details?
Honestly cannot remember
How would you rate the way we dealt with your initial enquiry?
9/10
How would you rate the survey that we carried out?
9/10
Why did you choose to move/store with us?
Mark listened to us and quoted accordingly
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
The 4 guys were all excellent
How would you rate our communication?
9/10
How can we improve our service?
You are doing fine as you are.
How likely are you to recommend us to your friends / family?
9/10
Is there anything else you would like to tell us about your move?
The highest praise I can give the removal team is that our move across 2 days and 180 miles was seamless. The guys were excellent.
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