Expectations were exceeded

Mark, Lynn & Pam were really easy to talk to and seemed very ready to help.

I would like to pass on our heartfelt thank you to every member of the removal crew. What a great bunch of guys you have working for you. Nothing was too much trouble and they were happy to help and give advice where it was necessary. Both the crew that came to remove our garden items and the household items were very professional & courteous.

The garden crew were challenged with a number of heavy and unusual shaped items, along with four large topiary balls to man-handle, that were perm-frosted into raised beds!.(One individual took it upon his self to free the plants - what a star!) Despite these hurdles, they managed to free them and get it all loaded up and delivered to our new garden.

Whilst this was being tackled, the main crews sorted, lifted and packed our numerous belongings as though they were their own, with care and attention, as not to damage them. Overall, again, what a great team of individuals you have!

Why did you use us?
Called a few companies but Pam & Mark made me feel like we could trust you to look after our belongings & would help us through part of a stressful event.

Comments regarding your initial enquiry
Pam was very helpful and kind when I first made contact and explained the whole process. Pam took the time to build a rapport and made me feel like I could ask about anything. This was our first real move for over 20 years and the first move ever as a family. 

Friendly and helpful on the 2 occasions.

Where can we improve our removals day experience?
A little more floor protection in adverse weather conditions.

Why did you use us?
The Representative had a very professional attitude

Do you have any additional comments or concerns regarding any portion of the service you received?
We are entirely satisfied now we are settling into our new home.

Comments regarding your initial enquiry
Clear picture of what we should expect